Last updated: 5 October 2026
This policy applies to payments made to GOUP Technology Pvt. Ltd. ("Xshield Security") by cash, bank transfer, UPI, card, net banking or payment link.
1. Advance payments
- If you cancel a booking before our technician is dispatched and before any material is purchased for you, your advance is refunded in full.
- If material has already been purchased specially for your job, the cost of that material (or any restocking charge from the supplier) may be deducted, and the balance is refunded.
2. Visit and inspection charges
Visit / inspection charges are not refundable once the technician has visited your site, because the visit and diagnosis have already been provided.
3. Products
- Products that are found defective at installation or within 7 days of installation (dead on arrival) are replaced free of cost.
- After that, products are covered under the manufacturer's warranty, and are repaired or replaced as per the manufacturer's terms. Installed products are not refundable once in working order.
4. Service and workmanship
If there is a problem with our work within the workmanship warranty (12 months for new installation, 3 months for repair), we will revisit and fix it free of cost. If we are unable to fix it, we will refund the labour charge for that job.
5. Duplicate or excess payment
If you pay twice or pay more than your invoice amount by mistake, the extra amount is refunded in full.
6. Night monitoring subscriptions
Subscription fees for the current billing period are not refundable once monitoring has started. If you cancel before monitoring starts, the fee is refunded in full.
7. How refunds are made
- Approved refunds are processed within 5–7 working days to the original payment method (online payments through Razorpay go back to the same card, UPI or bank account). Your bank may take a few more days to show the credit.
- Cash payments are refunded by bank transfer or UPI to the customer's account.
8. How to request a refund
Call or WhatsApp +91 99340 61375 or email gouptechgps@gmail.com with your Job ID / invoice number and the reason. We will confirm the refund amount and timeline within 2 working days.
Contact us
Xshield Security (GOUP Technology Pvt. Ltd.)
Office No. 211, Second Floor, Krishna Mall, Sector 12 Dwarka, Ashirwad Chowk, New Delhi 110078
Phone / WhatsApp: +91 99340 61375
Email: gouptechgps@gmail.com
GSTIN: 07AAHCG6503C1ZZ